Refund policy

1. Overview

At Envo Mart, we want you to be satisfied with your purchase. This Refund & Return Policy explains how returns, exchanges, and refunds work for orders placed on envomartfze.com.

2. Return Window

You may request a return within 7 days of delivery, unless a different period is stated on the product page or order confirmation.

3. Eligibility

To be eligible for a return, the item must be:

  • Unused and in the same condition you received it
  • In the original packaging, with all accessories, manuals, and free gifts included
  • Accompanied by proof of purchase (order number / invoice)

4. Non-Returnable Items

The following items generally cannot be returned:

  • Opened earphones, headphones, or personal care / hygiene-sensitive accessories
  • Software, digital products, or gift cards
  • Items damaged by misuse, liquid damage, or unauthorized repair
  • Clearance / final sale items marked as non-returnable
  • Products without original packaging, seals, or missing accessories

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos or video of the issue
  • Product name / SKU

Approved defective or incorrect items may be replaced or refunded at our discretion.

6. How to Request a Return

To start a return:

  1. Contact us at sales.envomartfze@gmail.com or through our contact page
  2. Share your order number and reason for return
  3. Wait for return approval and instructions
  4. Ship the item back only after approval

Returns sent without approval may not be accepted.

7. Return Shipping

  • If the return is due to our error (wrong/defective item), we will cover reasonable return shipping
  • If the return is for change of mind or other customer reasons, return shipping is the customer’s responsibility unless we say otherwise

8. Refunds

Once we receive and inspect the returned item, we will notify you of approval or rejection.

  • Approved refunds are issued to the original payment method
  • Refund processing usually takes 5–10 business days after approval
  • Shipping fees are non-refundable, except when the return is due to our error

9. Exchanges

Exchanges depend on stock availability. If the requested item is unavailable, we may offer a refund or store credit.

10. Warranty

Some products may include a manufacturer warranty. Warranty claims are handled according to the brand’s warranty terms and may require proof of purchase. Warranty coverage is separate from this return policy.

11. Contact

For return or refund questions:

This policy is for general use and is not legal advice. Update timelines or rules if your business process differs.