Warranty Policy

Last updated: 6 September 2026

This policy sits alongside our Refund & Returns Policy, which covers changing your mind and problems in the first few days. Warranty is given directly by envomart — no third-party administrator and no claim form. You message us, and we deal with it.

Two different warranties

Brand new, sealed devices 12 months from the date of delivery
Certified pre-owned / refurbished phones 1 month satisfaction warranty from the date of delivery, repair-first

Which one applies is stated on every product page. If you are not sure, WhatsApp us your order number and we will tell you.

Check the phone before you pay — this is your strongest protection

If you choose Cash on Delivery, open the box and inspect the device in front of the courier before handing over any money. Switch it on, check the screen, test the camera and the speaker, confirm the colour and storage are what you ordered. If anything is wrong, refuse the parcel and pay nothing.

On a pre-owned phone this matters more than any warranty document, because you settle the question there and then. We would rather you used it.

What is covered

Hardware faults that appear on their own during the warranty period:

  • display faults — dead pixels, touch failure, backlight failure;
  • a battery that stops working or will not hold a charge at all;
  • charging port and charging faults;
  • speakers, earpiece and microphone;
  • front and rear cameras;
  • buttons, fingerprint sensor, face unlock and other sensors;
  • Wi-Fi, Bluetooth, mobile network and SIM reader;
  • motherboard and internal component failure.

What is not covered

  • Physical damage — drops, cracked or chipped screens, bent frames, damage from pressure in a pocket or bag.
  • Liquid damage — water, humidity or any other liquid, including where the internal moisture indicator has been triggered.
  • Normal battery capacity decline. Every lithium battery holds less charge as it is used. We do not guarantee a battery health percentage on a pre-owned device — we cover a battery that actually fails, not one that gradually holds less charge.
  • Opening or repair by anyone else. If the device has been opened outside envomart, the warranty ends immediately.
  • Software the user changed — rooting, unlocking the bootloader, custom ROMs, or bypassing Google or Samsung account protection.
  • Software and account problems — including forgotten Google, Samsung or iCloud passwords and account locks.
  • Normal wear — minor marks on the frame or back.
  • Accessories — cables, adapters, covers and free gift items, which carry a 30-day replacement instead.
  • Loss or theft.

How we fix it

We work in this order:

  1. We repair the device. This is what happens in almost every case.
  2. If the fault cannot be repaired, we replace it with an equivalent unit of the same model, storage and condition grade, subject to stock.
  3. If we can do neither, we refund the full amount you paid.

There is no charge for a covered repair, including the courier both ways.

How to make a claim

  1. WhatsApp +971 50 535 7128 with your order number and a short video or photos showing the fault.
  2. We reply the same day with next steps. You can bring the device to our Dubai office, or we arrange a free collection anywhere in the UAE.
  3. We inspect it within 2 working days of receiving it and tell you what we found.
  4. Typical turnaround is 5–7 working days.

As long as you report the fault to us inside the warranty period, the claim stands — even if the repair itself finishes after it.

Before you send the device

  • Back up anything you need. We cannot recover data from a faulty device and are not responsible for data loss during repair.
  • Sign out of Google, Samsung and iCloud and remove any screen lock — a device still locked to an account cannot be serviced.
  • Remove your SIM card and memory card.

Repairs and the remaining warranty

A repaired or replaced device keeps the remainder of its original warranty period. It does not restart the clock.

Who the warranty belongs to

The warranty covers the original buyer and the original order. It is not transferable if you sell the device on. Please keep your order confirmation — we can also look the order up by phone number.

Your legal rights

This warranty is in addition to, and does not limit, your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

Contact us

envomart
Blue Titan, Al Shindagha Mall, 1st Floor, Office 18
Dubai, United Arab Emirates
WhatsApp / Call: +971 50 535 7128
Email: sales.envomartfze@gmail.com
Open daily 10:00 – 22:00