Warranty Policy

Last updated: 1 September 2026

Every certified refurbished handset sold by Envo Mart carries a 6-month warranty, given directly by us. There is no third-party administrator and no claim form to fill in — you message us, and we deal with it.

What is covered

For 6 months from the date your order is delivered, we repair or replace a device that develops a fault in normal use, including:

  • display faults — dead pixels, touch failure, backlight failure;
  • battery failure, or battery health falling below 80%;
  • charging port and charging faults;
  • speakers, earpiece and microphone;
  • front and rear cameras;
  • buttons, fingerprint sensor, face unlock and other sensors;
  • Wi-Fi, Bluetooth, mobile network and SIM reader;
  • motherboard and internal component failure.

What is not covered

  • Physical damage — drops, cracked or chipped screens, bent frames, damage from pressure in a pocket or bag.
  • Liquid damage — water, humidity or any other liquid, including where the internal moisture indicator has been triggered.
  • Opening or repair by anyone else. If the device has been opened outside Envo Mart, the warranty ends immediately.
  • Software the user changed — rooting, unlocking the bootloader, custom ROMs, or bypassing Google or Samsung account protection.
  • Normal wear — minor marks on the frame or back, and gradual battery ageing above 80% health.
  • Accessories — cables, adapters, covers and free gift items, which carry a 30-day replacement instead.
  • Loss or theft.

How to make a claim

  1. WhatsApp +971 50 535 7128 with your order number and a short video or photos showing the fault.
  2. We reply the same day with next steps. You can bring the device to our Bur Dubai office, or we arrange a free collection anywhere in the UAE.
  3. We inspect it within 2 working days of receiving it and tell you what we found.
  4. We repair it, or replace it with an equivalent unit if repair is not practical. Typical turnaround is 5–7 working days.
  5. If we can neither repair nor replace it, we refund the full amount you paid.

Please back up your data and sign out of your accounts before handing the device over. We are not able to recover data from a faulty device, and a device still locked to an account cannot be serviced.

Repairs and the remaining warranty

A repaired or replaced device keeps the remainder of the original 6 months. It does not restart the clock.

Who the warranty belongs to

The warranty covers the original buyer and the original order. It is not transferable if you sell the device on. Please keep your order confirmation — we can also look the order up by phone number.

Brand-new products

Items sold as new carry the manufacturer's own warranty, on the manufacturer's terms. We will help you reach the right service centre.

Your legal rights

This warranty is in addition to, and does not limit, your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection.

Contact us

Envo Mart
Office 18, Blue Titan Business Centre
Shindagha City Centre, Al Shindagha
Bur Dubai, Dubai, United Arab Emirates
WhatsApp / Call: +971 50 535 7128
Email: sales.envomartfze@gmail.com
Open daily 10:00 – 22:00